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SelClene Cleaners
Your SelClene cleaner will be fairly local to your home. This ensures that physically getting to work does not become a problem for them. Every one of the 400+ cleaners on our database has been through our stringent selection process. Our recruitment process is ongoing and we have never been complacent enough to believe that we have enough cleaners for our client base. We are striving always to recruit and train new staff.
The key elements we look for in our cleaners are:
- Reliability – if our cleaners commit to work they have to be able to make that same commitment each week on a long term basis. We look out for and avoid factors in peoples' lives that may cause them to become unrelaible. For example, inadequate child cover or increased studies.
- Trust & Honesty – the majority of our cleaners are working alone and unsupervised in our clients' homes. They have to be able to reassure both ourselves and our clients that they have integrity.
- Motivation – As cleaning and ironing on a part time basis is NOT the career choice of most people, we need to ensure that our cleaners have a real and valid reason for wanting this type of work. This usually means that there are restrictions on their availability to have a full time job.
- Good Standards – We look for people who have a real keenness for cleaning, most of our cleaners not only enjoy their work but take pride in what they do. They like to see a job done well. We feel this is such an important element to our service. Our cleaners are made aware of matching the standards of the clients' homes that they clean, they need to be able to not only take note of instruction, but also be able to use their own initiative whilst working, so that the client returns home to a completely satisfactory job.
Recruitment and interview process
We appreciate that the availability of good quality cleaners is dynamic. It is essential that we always have enough staff ready and prepared for our new clients. Therefore, we have adopted an ongoing recruitment drive. We spend a huge amount of time, effort and care ensuring that we have staff available at a moments notice.
Every cleaner enquiry goes through a very stringent telephone interview, after which the selected candidates are invited in to meet us here at SelClene.
Once someone manages to get through to our interview stage there are certain processes that we go through:
- Each interview will last approimately 1 ½ hours, during which we check all compulsory documents, including proof of address, ID and written references.
- Each applicant signs a contract to say that they will stay working with us for no less than one year (to offer continuity of service to our clients)
- The applicant will be trained on all aspects of their role including:
- The importance of reliability, honesty, timekeeping, using initiative and thoroughness of work at all times.
- Health and saftey at work
- Cleaning advice, monthly cleaning and product knowledge
- Relationships with their clients and SelClene.
- SelClene rules and regulations
- Also included in the interview are informative training videos.
- After each interview applicants are expected to complete a written test based on the literature.
We actually turn down around 90% of cleaner enquiries because they do not fulfill our very high criteria.
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